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Login Problems
Q - I receive an email newsletter, does this mean I'm a member of InvestSMART?
A - If you receive our email newsletter you are a full member of InvestSMART with a login and password. Your login will always be the email address where you receive our email bulletin and the password you set initially. If you didn't set up a password, or a member of the InvestSMART team set one up for you, simply read below to find out how to have your password sent to you.
Q - I've forgotten my password, how do I find out what it was or change it?
A - If you've forgotten your password then simply click here and enter your email address in the box provided. We will then email your password to the address given.
If you want to change your password, simply go to My Details and fill in a new password in the password and password confirm boxes provided. Once you have saved your details, your old password will be replaced and you will be able to log in with the new one.
Changing Your Details
Q - How do I update my email address and other details?
A - Simply login; click on the My Newsletter link (which can be found on home page under My InvestSMART) and under your email address click on the link to change your details.
Unsubscribing
Q - How do I unsubscribe from the InvestSMART email newsletter?
A - Simply login, click on the My Newsletter link (which can be found on home page under My InvestSMART) and click on the tab above to unsubscribe.
Please note that if you wish to continue using our website even though you no longer want to receive our email newsletter you can still use your login and password to access the website.
TrailCapTM and Trailing Commissions
Q - What is TrailCapTM?
A - TrailCapTM tracks the trailing commissions paid to us on your investments by participating fund managers, and caps the trails we receive at $300 pa. We then give you 50% of trails accumulating above this amount each year as cash back.
Q - Which fund managers participate in the TrailCapTM program?
A - Australia's leading fund managers participate in TrailCap and in time, InvestSMART hopes to have all fund managers participating. To streamline processes and keep costs down, it's only those fund managers that can provide us with electronic commission statements that are included in the program.
Q - I have recently nominated InvestSMART as my fund dealer; why can't I see my accumulated trailing commissions?
A - Because most fund managers pay trailing commissions monthly, it usually takes about six to eight weeks for most trailing commissions to show up in your TrailCapTM account.
Example:
If you have nominated InvestSMART as the fund dealer on your investments during June, then your investments accumulate trail commission for the following month and InvestSMART is paid that commission at the beginning of August. The trailing commissions on your investments appear as soon as we receive our first commission payment. You should then see your trailing commissions accumulating on a monthly basis.
Exceptions:
- OM-IP investments don't pay trailing commissions for the first two years and then they are paid annually.
- There are also a few fund managers that pay trailing commissions quarterly (please check with InvestSMART or your fund manager to find out which funds these are).
Rebates
Q - What rebates does InvestSMART give investors?
A - When you nominate InvestSMART as your fund dealer, InvestSMART rebates 100% of entry fees and sales commissions on the majority of products in Australia, as either additional units in the fund or via a cheque.
Q - When is TrailCapTM cash back paid?
A -
50% of accumulating trails greater than the $300 per year will be paid to a member on the anniversary of their InvestSMART membership. Accumulating trails will be automatically ruled off on the anniversary of each member's membership.
If the payout amount is less than $25, members will not receive a cheque that year and their balance will be automatically credited to the following year's payout amount.
Members will receive their cheques in the mail within 30 days following automatic rule off. Upon payment, the Accumulated Trails table will be reset to zero and past payments will be recorded within the Past Payouts section of My TrailCap.
My Portfolio
Q - How do I set up My Portfolio?
To help set up your portfolio, please follow the steps below. Have your transaction history handy so you can enter in the information required.
1. Enter your portfolio name when prompted. You can set up as many portfolios as you need.
2. Once you have named your portfolio, you will be automatically directed to the My Portfolio - Summary and Administration page. If you have not set up a portfolio previously, this will initially be ‘dummy' information for illustrative purposes and you need to change this to reflect your own portfolio.
3. Click on the relevant asset class (eg Shares, Options & Warrants) to take you to a new screen where you can enter in your transaction history.
4. Enter the required information for each asset class in your portfolio and your portfolio will be automatically updated with daily unit prices and share prices– including dividend and distribution information.
Q - Why are my investments listed in My Portfolio showing the wrong values and prices?
A - If you have nominated InvestSMART as your fund dealer, then we have automatically generated a draft portfolio for you. To take advantage of our free portfolio services, you need to modify your purchases to reflect the correct holdings, purchase prices and purchase dates, as we do not hold that information.
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